Tellem.ai Service Alerts
Tellem.ai Service Alerts — SMS Terms & Consent
Tellem.ai LLC operates Tellem.ai Service Alerts, an informational SMS program for scheduled service appointments. Messages are sent through a Tellem-controlled toll-free number and identify the service business associated with the appointment for context. Participating service businesses provide factual appointment information and present Tellem’s approved consent request. Tellem controls the consent standard, standardized message templates, sending rules, HELP and STOP processing, and suppression records.
How consent is obtained
Before receiving SMS messages, you affirmatively agreed to receive Tellem.ai Service Alerts concerning a specific scheduled appointment. Consent is collected through Tellem’s approved verbal-consent process presented during scheduling — the service business reads you the script below and records your answer.
Providing your mobile number, booking an appointment, purchasing or receiving service, or accepting general terms does not by itself enroll you in Tellem.ai Service Alerts. SMS consent is separate and optional and is not a condition of purchase or service.
Verbal consent
When consent is collected by phone during scheduling, the representative uses Tellem’s approved verbal-consent script:
“May Tellem.ai LLC send you informational text updates through Tellem.ai Service Alerts about your appointment with [Business Name], including confirmations, arrival times, ETA updates, delays, and completion notices? Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to purchase or receive service. Do you agree to receive these messages at the mobile number you provided?”
The representative records the affirmative response directly in Tellem.
Imported contacts
Tellem does not send SMS messages to imported contacts based solely on the presence of a telephone number or a prior general agreement to receive service communications. A separate, individual Tellem-specific consent record must be captured through an approved Tellem opt-in method before any message is sent.
What messages look like
Messages are standardized templates controlled by Tellem. Each carries the program name, the service business associated with your appointment for context, and STOP/HELP instructions.
Appointment reminder
Tellem.ai Service Alerts for [Business Name]: Hi [Customer Name], just a reminder that we're scheduled to arrive tomorrow at [Time]. If you need to cancel or reschedule, please reply to this message and we'll be in touch. Reply STOP to opt out or HELP for help.
Day-of confirmation
Tellem.ai Service Alerts for [Business Name]: Good morning [Customer Name] - we're still on for today and estimated to arrive at [Time]. See you then! Reply STOP to opt out or HELP for help.
On-the-way update
Tellem.ai Service Alerts for [Business Name]: [Customer Name], [Technician Name] is on their way to you now. ETA: [ETA]. Reply STOP to opt out or HELP for help.
Arrival notice
Tellem.ai Service Alerts for [Business Name]: Hi [Customer Name], [Technician Name] is pulling up now. Reply STOP to opt out or HELP for help.
Running-late notice
Tellem.ai Service Alerts for [Business Name]: Hi [Customer Name], we're running a bit behind for your [Time] appointment. We'll send you an updated ETA as soon as we're on the way. Reply STOP to opt out or HELP for help.
Continued-delay update
Tellem.ai Service Alerts for [Business Name]: [Customer Name], thanks for your patience - [Technician Name] is running later than expected. We're working to get you an updated arrival time and will text you as soon as we have it. Reply STOP to opt out or HELP for help.
Each recipient receives the rate disclosure once, on the first message Tellem sends them — normally the enrollment confirmation below. Where no confirmation was sent, the first appointment message instead ends: “Reply STOP to opt out or HELP for help. Msg&data rates may apply.”
Enrollment confirmation
Tellem.ai Service Alerts: You're enrolled for [Business Name] appointment texts. Msg frequency varies. Msg&data rates may apply. HELP=help, STOP=opt out.
Sent once per recipient, immediately after their consent is recorded, before any appointment messages.
HELP response
Tellem.ai Service Alerts: Appointment-text help: support@tellem.ai or (845) 377-6588. Msg&data rates may apply. Reply STOP to opt out.
How to get help or opt out
Reply STOP to any Tellem.ai Service Alerts message to stop all SMS messages from the toll-free number that sent the message. Tellem also maintains an internal suppression record to prevent further message attempts from that number. To resume messages, complete a supported opt-in process.
To stop messages associated with a particular service business without requesting a program-wide toll-free-number opt-out, contact Tellem at support@tellem.ai or (845) 377-6588, or contact the applicable service business.
How Tellem records consent
For each recipient, Tellem maintains an individual consent record that may include the mobile number, associated service business, appointment reference, consent method, date and time, exact disclosure version, source, affirmative response, and available electronic or representative audit information. Tellem also maintains opt-out, suppression, HELP, and messaging-compliance records.
Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile information and consent records are not sold, rented, or used for marketing or promotional purposes.
How verbal consent is collected and recorded
The complete verbal opt-in process — the script in context, a representative conversation, the affirmative response, the fields stored on each consent record, and the enrollment confirmation sent immediately afterward — is documented on the verbal consent evidence page.
See our Privacy Policy and Terms of Service.